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Frequently Asked Questions |
What is Price Buster?Price
Buster is your opportunity to comparison
shop. If you've seen a pattern somewhere
else, we can probably sell it to you for a lower price.
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What is your Low Price Guarantee?If within 30 days you find a lower price on your wallpaper, we'll
refund you a full 110% of the price
difference. For example, if you find the identical item for $10
less, we'll refund you $11.
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What is your Satisfaction Guarantee?If you're not completely satisfied with your purchase, simply return
your wallpaper order within 14 days of receipt, for a
full merchandise refund (shipping charges, and incurred shipping costs, are not refundable) in the form of an
in-store credit, or merchandise voucher, redeemable at Discount
Wallcovering.
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How do I place orders?Order online, with the
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When can I expect delivery?Discount Wallcovering usually ships within 24 hours. Although some regular shipments will arrive within 2 or 3 business days, 10 business days should be allowed. Items on backorder, and custom manufactured products, would take longer. Next Day Air and Second Day Air service is available. |
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When should I schedule my paperhanging job?You should wait until your order has been received and inspected before scheduling a paperhanging job. |
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Can I order samples?Samples of wallpaper and border are available for $5 each. A $5 sample fee is refundable with your purchase. |
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What is your return policy?Wallpaper in full unopened bolts may be returned within 30 days (with a Return Authorization) and incurs a 35% restocking fee. Returned merchandise that originally qualified for free shipping, but is returned, would no longer qualify for free shipping. Also, the balance of an order that originally qualified for free shipping, could because of a return, no longer qualify for free shipping. To obtain a Return Authorization call our office at (918) 664-4011 or e-mail us. Special order borders, murals, fabrics, blinds, commercial wallcovering, and closeouts are not returnable. All merchandise is guaranteed to be 1st quality. Damaged or defective merchandise, and orders lost by our shipper, will be replaced. |
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How do you charge for shipping and handling?For continental US orders, we charge a shipping and handling charge of $10.95 that approximates our handling and UPS, FEDEX, Airborne, and USPS costs. On internet orders totaling $99.00, or more, we offer free shipping & handling, (within the continental US). For international orders, our shopping cart charges an Economy International fee of $15.00, and if that fee is insufficient, because of destination, value, or weight concerns, we will follow up with an email explaining an additional shipping & handling charge, and an invoice for that charge. Also, international orders may be subject to local import tariffs, which we do not collect. E-mail, or call us at 1-866-444-0495, for shipping and handling charges on air shipments, international orders, or for shipments to Alaska or Hawaii. |
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How do I estimate how much wallpaper will be needed?Wallpaper comes in bolts (also called "double roll bolts"). A bolt of wallpaper (55-60 sq ft) will contain about 40 to 50 usable sq. ft, depending on the size of the pattern repeat. Most wallpaper comes either 20.5" x 33' or 27" x 27' per bolt (grasscloth is different, and comes in bolts that are 36" x 24', containing 72 sq ft). There are two popular methods of estimating: |
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Method #1: Calculate the area of the walls to be covered and divide by the usable sq. ft. per bolt (the usable sq. ft. per bolt estimates can be as low as 40 sq. ft for large repeats of 20-24" to as high as 50 sq. ft for small repeats of 1-2" or random matches); deduct ¼ bolt for each door or window that fully breaks a strip of wallpaper. |
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| Example: To paper an 8' high x 12' long wall with a 20" straight match pattern repeat wallpaper, first calculate the square feet of wall to be covered; 8' x 12' = 96 sq. ft. Allowing 40 sq. ft. per bolt, you would need 96 sq. ft. /40 usable sq. ft per bolt = 2.4 bolts, or, rounding up, three bolts of wallpaper. | ||||
Method #2: Calculate the number and length of strips needed (allowing for pattern repeats); then figure how many bolts would be required to yield the strips needed. |
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| Example: To paper an 8' high x 12' long wall with a 20" pattern repeat wallpaper, first calculate the number of strips needed to cover the wall. If the wallpaper comes in 20.5" x 33' bolts, it would take eight strips of wallpaper 20.5" wide to cover a 144" (12') wall. Next figure how many bolts would be required to yield eight strips. Each strip would have to be five pattern repeats (100") to cover the 8' (96") high wall. Since each bolt is 33' (396") long, each bolt would yield three 100" long strips. To get eight strips, then, would require three bolts of wallpaper. | ||||
How is border different from wallpaper?Border is usually packaged in 15' spools whereas wallpaper is most commonly packaged in double roll bolts that are 20.5" x 33'. When border is applied to slick surfaces such as glossy paint or vinyl wallcovering, or when border is used in humid areas such as bathrooms or kitchens, more than just wetting and applying prepasted border is required to insure proper adhesion. In situations requiring extra adhesion, use border adhesive to apply border over wallpaper and use an acrylic primer to apply border directly to a wall. |
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More questions?
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button, or call us toll free at 1-866-444-0495. We will be glad to help you estimate quantities, assist
you with coordinating patterns, verify pricing, and take your order.